Whether you want to send something as a private person or as a company: everyone knows the unpleasant situation of having to deal with the customs form (CN 22 or CN 23). But handling a customs shipment doesn't have to be that complicated! This article is intended to serve as a guide and simplify your life with regard to cross-border e-commerce and fulfillment
In general, the customs form must be enclosed with a consignment as soon as it's sent to a country outside the EU. For goods with a value of max. €377.22, the CN22 form is sufficient. For shipments exceeding this amount, the detailed CN23 is required. For this reason, only the latter is described in detail in this blog and can also be used to complement the CN22. It is important to ensure that the form is attached to the outside of the shipping box. Ideally, the form should be enclosed in a transparent and self-adhesive sleeve. In addition, for goods sold, it is necessary to enclose a commercial invoice with a copy.
The most important thing is to make sure that the information is comprehensible to the officials in the receiving country. This means that it must be in English or in the respective national language. The fields on the customs form should be labeled as follows:
To clear up any remaining ambiguities, here is an example to make it easier to understand. Assuming you own an online shop and are sending two T-shirts (€19.90 each) and jeans (€70.00) to a third country (in this case Switzerland), the customs form would have to be filled out as follows:
With these instructions on how to process the customs form correctly, nothing should prevent you from sending your shipment to a third country!
Is the effort too tedious for you and you want to get customs clearance over and done with quickly and easily? With the help of our app, you will be shown which data is required and asked for in detail. In addition to the shipping label, the customs form is automatically printed out in our warehouse and attached directly to the package so that there is no risk of confusion. In this way, we can ensure that you can provide the customs information within the shortest possible time and that your shipment really does reach the recipient!
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