Approximately 26.2 million people in Spain shop online. The reasons vary according to the needs of each person, but 80.7% of them do it for convenience, 74.4% value free shipping, 61.1% appreciate the delivery time, and 57.3% the tracking of their purchase. Customer loyalty is related to logistics, which is why selecting a parcel delivery company is essential for your online business.
The key to a smooth and correct delivery is influenced by the parcel service you choose. In this article, we list 6 of the best Spanish parcel delivery companies and the aspects you should take into account when choosing the best one for your business.
Choosing a courier in Spain: Aspects to take into account
The needs of the business, its goals, and priorities are important, but customer and market preferences must also be taken into account. Finding the right parcel for your online shop can have both immediate and long-term positive effects. And for this reason, we focus on some key points to consider:
- Type of product of your e-commerce
Not all products need the same packaging system, so be aware of whether your product needs special transport or some kind of wrapping materials. - Delivery time
More than half of consumers consider a delivery time between 1 and 3 days to be reasonable. So choosing a parcel delivery company that offers this is key. - Customer service
The most common way to make complaints or ask questions about the package is through customer service. Here the customer has two options: either to go directly to the point of sale or to contact the parcel delivery company. For this reason, it is very important that the supplier you work with has reliable, fast, and clear customer service so any queries get resolved.
Top 6 of the best parcel delivery companies in Spain
Indeed, within the country you will find an endless number of parcel services, starting with the best known ones such as DHL, UPS, FedEx, and some more local companies such as Correos, SEUR, and more.
In this section, we share with you some of the benefits offered by these providers. The order of this is not necessarily a ranking, but a list of the most important details to take into account when making your choice.
1. Correos and Correos Express
Founded in 1716, it is the largest parcel network in the country. They make daily deliveries, offer personalised service, international (Andorra, Portugal, and Gibraltar) and national deliveries. And it is the cheapest parcel service for domestic and standard deliveries.
A special feature of Correos is that customers receive an SMS or email notification of the time of delivery of the package and have a delivery time of 3 days for domestic shipments.
Correos Express allows you to track your parcel online and is an excellent alternative for deliveries to the Canary and Balearic Islands.
2. DHL
They offer high coverage to deliver shipments, offer in-store pick-up, parcel tracking, export and import services, as well as delivery guarantees.
It also has the DHL Express service, ideal for products that cannot be in transit for long, such as perishables or natural cosmetics. Your customers can select the time of collection of the package or, if they wish, they can pick it up at an Express collection point.
3. SEUR
Known for their 24-hour delivery service, they have positioned themselves as one of the best in Spain. The main reason is that they have a very versatile delivery service. For example, your customer decides where they want to receive their parcel; they can choose between their address, the SEUR PickUp facilities, or the physical shop of their e-commerce through Click&Collect.
SEUR is well known in the e-commerce world as it offers a wide range of services for online shops. They cover everything from convenient shipping services for B2C, B2B, and even tools to optimise your logistics.
4. MRW
It is positioned as the company with the most franchises in the parcel sector in Spain in 2021. What makes it one of the best is that it guarantees same-day delivery service (distributed in two time slots, morning and afternoon). In addition, they offer a rate simulator on their website to inform customers about their services.
They cover approximately 1,500 routes. The customer can select the delivery time slot, the delivery point and can even arrange to pick up their parcel from an MRW office.
5. FedEx
The well-known U.S. parcel service has been on the market for 35 years and has one of the most reliable services. They offer insured shipments and have an optimal tracking system. In addition, their management and fulfllment platform can be integrated with most online shops.
They are strongly shaping their path towards more sustainable delivery. They have made an initial investment in three key areas: vehicle electrification, sustainable energy and contributing to the creation of the Yale Natural Carbon Capture Centre, which supports research into natural carbon capture solutions.
6. Nacex
It is the best-rated parcel delivery company in Spain. It delivers throughout the country, Andorra and Portugal. 95% of the packages delivered by Nacex were delivered without any damage.
They have special services for e-commerce companies. They allow shipping and returns of products; also offer the option of shipping to delivery points.
Curious facts about parcel delivery providers in Spain
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UPS is known to be typically faster than FedEx for domestic shipments.
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The Organisation of Consumers and Users (OCU) points out that FedEx, UPS and Nacex are the best parcel delivery companies in the country.
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Correos and Correos Express are used by 60% of people living in Spain.
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DHL, MRW and SEUR were the most used companies after Correos and Correos Express.
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The parcel delivery companies least valued by the Spanish public were Envialia and Tourline Express.
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Due to DHL's global shipping network, its costs to international routes are generally cheaper than FedEx.
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For national deliveries, SEUR and NACEX are faster than Correos and MRW. This is due to their shipping option with guaranteed delivery before 10:00 the next day.
Conclusion
The best parcel delivery company will always depend on what you are looking for as a company. Whether it's your goals, preferences or even your budget.
Remember that your customer receiving their parcel on time and in optimal conditions has become a priority and for this reason, selecting the best parcel provider is essential to ensure customer loyalty. Proper 3PLs like byrd allow you to outsource your order fulfilment in Spain and benefit from access to the best delivery companies in the country.
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