Poland's e-commerce market is experiencing remarkable growth, fuelled by the increasing popularity of online shopping. Several prominent delivery companies operate in Poland, offering a range of services from standard parcel delivery to express shipping and eco-friendly options. With so many choices available, selecting the best delivery service is not merely a preference but a strategic necessity to meet customer expectations and ensure business success.
Poland stands out as the largest and most attractive e-commerce market in Central and Eastern Europe. With a population of around 38 million, approximately 30 million people actively engage in online activities, shaping the country's dynamic digital landscape. Among these internet users, an impressive 77% are enthusiastic online shoppers.
A significant portion of Polish shoppers are concerned about long delivery times and high shipping costs. According to a study by Gemius, a remarkable 83% of Polish e-shoppers indicated that the availability of same-day delivery would be a strong incentive to increase their online shopping.
Another study by Allegro revealed that for cross-border transactions, sales drop significantly if delivery time exceeds seven days. Speed and reliability in meeting purchasing expectations are crucial in Poland.
In response to these customer demands, more companies are strategically locating their stock closer to end consumers. This might involve using warehouses within Poland or in nearby locations. By having a warehouse close to Poland and partnering with reliable parcel services for Polish customers, businesses can ensure smooth deliveries, thus enhancing customer satisfaction and potentially reducing the overall cost of cross-border logistics.
By combining byrd's warehouse infrastructure, partnerships with parcel delivery companies, and advanced technology, we empower e-commerce businesses to thrive in the competitive Polish market by meeting customer expectations for fast and reliable delivery services.
The top six parcel delivery services in Poland are distinguished for their reliability, efficiency, and dedication to customer satisfaction. From established national postal services to innovative courier companies, these providers offer a range of delivery solutions tailored to the diverse needs of businesses and consumers in Poland’s thriving e-commerce market.
DPD Polska
DPD Polska is part of DPDgroup and has been operating in Poland since 1991. Its heDPD Polska, part of DPDgroup, has been operating in Poland since 1991, with its headquarters in Warsaw.
DPD Polska has solidified its position as a major player in the Polish courier market, leveraging DPDgroup’s extensive resources and global network to deliver exceptional service across the country. Surveys indicate that 37% of Polish buyers selected DPD Polska as their preferred carrier in 2023.
DPD employs over 6,000 individuals, including couriers, and operates an extensive network of more than 2,600 pickup and drop-off points, catering to individual customers and smaller businesses. In 2022, DPD delivered over 260 million parcels, demonstrating its scale and efficiency in serving the Polish market.
InPost is renowned for its extensive network of automated parcel machines (APMs), offering convenient and efficient delivery solutions for both businesses and consumers. This has made it extremely popular with Polish customers, with 33% of online shoppers choosing InPost.
Founded in 1999, InPost provides delivery services through a network of more than 20,000 APMs, along with door-to-door courier and fulfilment services for e-commerce merchants. In 2022, InPost saw significant growth, handling a 20% increase in parcels, reaching a total of 892.1 million parcels delivered.
Since 2021, InPost has partnered with Mondial Relay, resulting in immediate growth in profits and cash flow, accelerating its ambition to become Europe’s leading automated out-of-home solution for e-commerce.
DHL Group recently opened a major logistics centre in Robakowo, situated midway between Berlin and Warsaw. This move aims to enhance service quality and expedite delivery times. DHL is also committed to environmental sustainability, implementing strategies to reduce its ecological footprint, in line with its global initiatives to minimise environmental impact and promote sustainable practices.
DHL operates with nearly 8,000 employees and couriers in 42 units across Poland. It offers 18,000 ServicePoints and services such as parcel pickup, insurance, Saturday delivery, and cash on delivery (COD). DHL is the third most preferred courier service among Polish customers.
Additionally, DHL offers services such as DHL Express, albeit with limited availability. Market trends suggest an improvement in both the market and services by 2024.
Poczta Polska, known as the Polish Post, is Poland’s leading national postal service provider, with a rich history dating back to its foundation in 1558. Through strategic partnerships with international postal organisations and courier companies, Poczta Polska ensures seamless cross-border delivery of mail and parcels, providing efficient global connectivity.
With a network of more than 17,000 collection points across the country, Poczta Polska offers various parcel collection options, including pick-up points, home delivery, and parcel machines. Supported by a workforce of 70,000 employees, the company is committed to providing reliable postal solutions. In 2020, Poczta Polska won top honours in the courier company category in the prestigious TOP Brand competition, reinforcing its reputation as a trusted and respected brand in the industry.
With a robust infrastructure of 50 warehouses and over 2,600 vehicles, GLS guarantees quick and reliable package deliveries nationwide. In addition to standard services, GLS offers ExpressParcel, which ensures next-business-day delivery. The company also provides convenient cash-on-delivery options, accepting both cash and cashless methods such as card payments and BLIK (a payment system in Poland).
GLS has over 6,200 parcel stores across Europe, ensuring enhanced accessibility for its services. To increase convenience, GLS offers FlexDelivery service, notifying customers in advance and providing multiple delivery options, including delivery details and estimated times, thus enhancing satisfaction and reducing service efforts. With its wide range of services and advanced options, GLS continues to lead in parcel delivery excellence in Poland.
UPS entered the Polish market in 1992 through a service partner named "PPS Polkurier" and cemented its presence in Poland with the acquisition of PPS Polkurier in March 2001.
UPS’s delivery services in Poland include door-to-door shipping across the country, ensuring timely deliveries. With a focus on time-sensitive parcels, UPS offers next-business-day delivery to most business areas within Poland. The company employs approximately 3,000 people and operates more than 1,700 subcontractor vehicles in Poland. Additionally, UPS boasts over 2,500 UPS Access Point locations across the country, ensuring convenient access for customers. These Access Point shops typically feature extended working hours, providing increased flexibility for both customers and recipients.
byrd's strategically located warehouses across Germany play a crucial role in meeting the demands of e-commerce businesses, especially those targeting the Polish market. With Poland experiencing substantial growth in online shopping, byrd’s strategic warehouse locations ensure swift and efficient order fulfilment for businesses targeting Polish customers. By leveraging its warehouse infrastructure, we enable businesses to store their inventory closer to end consumers, facilitating faster delivery times and reducing shipping costs.
Moreover, our partnerships with leading courier companies such as DHL and GLS enhance our delivery capabilities in Poland. Collaborating with DHL and GLS allows us to tap into their extensive networks and expertise in parcel delivery, ensuring reliable and timely shipments to Polish customers. By offering seamless integration with these courier services, byrd streamlines the shipping process for businesses, providing end-to-end logistics solutions that meet the expectations of both businesses and consumers.